Pledge of Excellence
myCELLmyTERMS.com was founded with the mission of creating more value for consumers in the Canadian wireless industry while facilitating a level of fairness to consumers, dealers and wireless service providers.
In order to deliver on our mission, we require that all members of the Exclusive Dealer Network adhere to our Pledge of Excellence.
As a member of the myCELLmyTERMS Exclusive Dealer Network, I will:
- Ensure customers receive the best deal possible.
- Respond to proposals within the customers timeframe.
- Honour every offer and agreement made to customers whenever possible.
- Maintain the highest level of professionalism at all times.
- Take steps to protect and secure all customer information as set out by our privacy and security policies.
- Ensure the customer experience is seamless, fair and positive.